The Kansas City Star FAQs
Q: How can I contact The Kansas City Star?
Visit "Contact Us" link for more information.
Q: What does my subscription include?
Your subscription to The Kansas City Star now includes the printed newspaper and unlimited access to all content on our newspaper's website (kansascity.com), our iPhone and Android smartphone apps, and our electronic replica edition (E-Edition). Star+ bundles all the ways you can read The Kansas City Star's content into one All Access package. To access your Star+ digital access account, visit the link http://www.kansascity.com/plus/.
Q: How do I log into my subscription account here the first time?
Click "Register" in the menu bar and follow the instructions provided.
Q: What do I do if I experience problems with The Kansas City Star website?
If you experience a problem navigating our sites, please use the email provided at this link (https://estar.kcstar.com/contact.php). Describe the problem including the steps you took leading up to it, how often it occurs, and the exact text (with error number if available) of any error message you receive. Any information you provide will help us find a solution more quickly.
Q: What if I forget my password?
If you forget the password to access your subscription account here, please use the Forgot Password link on the Login page. You must be able to provide the phone number or email address associated with your subscription account. A temporary password will be emailed to you.
If you forget your password for your Star+ account, visit the link http://kansascity.com/plus.
Q: How do I change my password?
Login at http://mypressplus.com and click on "Contact Info" in the menu bar on the left side of the screen and follow the instructions provided. You will be prompted for your current and your desired new password.
Q: What subscription customer services are available in here?
- Start a subscription
Note: Payment is required in advance to start a subscription.
- Upgrade your subscription
- Place your subscription on Vacation Hold
- Report a Service Issue
- Sign up for e-billing
- Make a one-time payment or enroll in EZPay.
Enroll in EZPay (automatic renewal) through credit card or bank draft. No more due dates to remember, no more postage and no more checks to write. Major credit cards accepted.
- Tip your Carrier or donate to Newspapers In Education
- Review your subscription account history
Q: How will I be billed for my newspaper subscription?
If you enroll in EZPay, you will not receive a bill. Your credit card or bank account will be charged automatically.
If you choose to be billed through the mail, you should receive your renewal notice two weeks prior to your subscription expiration date. All subscription payments are due upon receipt of your renewal notice. Your subscription may be extended for a limited time (grace period) after expiration unless you notify us otherwise, except for mail subscriptions, which are stopped at expiration.
Q: If I go on vacation how will I temporarily suspend delivery of my newspaper?
Login and click on "Vacation Holds" to notify us of your vacation stop and restart dates. If you notify us in advance, we will suspend delivery of your newspaper, allowing e-star access while you are away. Here are some other options:
- Vacation Pack: We can have your carrier hold your papers while you are away and deliver all of them upon your return and resume delivery. (We must limit this to two weeks, however.)
- Vacation Stop with SIE Donation: You can donate the value of your newspapers to our Star in Education (SIE) program, which allows us to provide educators with newspaper (digital replica) and educational content to use in the classroom.
- Vacation Will Call: Not sure when you will return? No problem. We can suspend your service until you contact us to resume delivery.
Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?
If you provide a restart date when you suspend delivery, you do not need to call again to restart your delivery. However, if the restart date has changed, or was not provided when the account was suspended, you will need to speak to a customer service representative at 1-877-962-7827.
Q: How do I report a problem with my newspaper delivery?
Log in and Click on "Delivery Feedback" if your newspaper is missing, damaged or incomplete. Or you may call Customer Service at 1-877-962-7827. Your account will be credited for that day's delivery if redelivery is unavailable. Most customers can expect newspaper delivery by 5:30am Monday-Friday, 6:30am Saturday and by 7:00am on Sundays. However, delivery in rural areas could be later as routes are longer . For all missed delivery your subscription will be credited. If you subscribe to Print + Digital you can view the Kansas City Star at www.kansascity.com.
Q: Are there any terms and conditions to my subscription offer?
Automatic Renewal Terms: Offer available only for non-subscribers within the home delivery area. If you respond to this offer but do not qualify for introductory pricing, we reserve the right to reject your order or prorate your subscription term to reflect current subscription pricing. Offer not valid for mail delivery. For your convenience, your subscription will automatically renew after the initial term at the current rate unless you tell us to cancel. All subscriptions include applicable sales tax. Notice of rate change will be mailed or emailed to the subscriber billing/email address prior to the rate change effective date. Any past due balance may be deducted prior to the subscription start. By providing your phone number and email address, you give The Kansas City Star and its vendors permission to contact you. Payments and credits will extend your expiration date. There is a one-time activation fee of $9.99 for new starts. Digital subscriptions include kansascity.com, iPad apps, smartphone apps, mobile websites and e-Edition. Smartphone apps are not supported on all devices; does not include Kindle, or Nook edition. Digital access requires activation at http://www.kansascity.com/activate. In 2018, all subscriptions will include premium editions on Jan. 14, Feb. 11, Mar. 11, April 1, May 13, July 15, Aug. 26, Sept. 16, Oct. 14, and Thanksgiving Day. The fees for these premium editions are not included in your subscription price and your expiration date will be adjusted accordingly. You can cancel at any time by contacting our customer service center at 1-877-962-7827. Your subscription is subject to the Terms of Service at http://www.kansascity.com/terms-of-service.